FAQ

Frequently Asked Questions (FAQ)

1. What is the focus of your products?

Our products are thoughtfully crafted to promote wellness and relaxation.

We specialize in high-quality, natural, magnesium-based products, including:

  • Bath Soaks
  • Body Scrubs
  • Body Oils & Sprays
  • Body Butters

We also offer tailored solutions for specific needs such as pregnancy, children and skin concerns like rashes.

2. What ingredients do you use in your products?

We pride ourselves on using premium, natural ingredients in our formulations. Some of the key ingredients include:

  • Magnesium salt
  • Himalayan salt
  • Dead Sea salt
  • Colloidal oatmeal
  • White Kaolin clay
  • Organic Coconut milk
  • Raw Sugars
  • Essential oils 
  • For a full list please see Ingredient list page

Each ingredient is carefully chosen for its beneficial properties to enhance your well-being.

3. Are your products safe for sensitive skin?

Yes! We formulate with sensitive skin in mind, avoiding harsh chemicals and using gentle, natural ingredients. If you have specific concerns or allergies, we recommend performing a patch test before full use.

4. How should I use your products?

Each product comes with clear usage instructions to help you get the best results. Be sure to follow these guidelines for optimal benefits.

5. Can I use your products during pregnancy?

Our products are designed to be safe and supportive during pregnancy, with key considerations:

  • Magnesium salts are generally safe and beneficial for easing muscle cramps and promoting relaxation.
  • Dead Sea salt is rich in minerals but should be used in moderation, especially if you have sensitive skin.
  • Himalayan salt contains valuable minerals and is safe in moderate use.
  • Essential oils like lavender and chamomile are generally safe from the second trimester.

Always consult your healthcare provider if you have specific concerns or health conditions.

6. Are your products safe for children?

Yes, we offer a children’s Magnesium Bath Salt & Oil Spray range that is gentle and calming for young skin. Follow usage instructions and supervise use for safety.

7. Do you offer international shipping?

Currently, we ship within New Zealand. We’re working on expanding to international shipping, stay tuned for updates!

8. How long will it take to receive my order?

Orders are processed within 1-2 business days. Delivery usually takes 3-5 business days for New Zealand addresses.

9. What should I do if I receive a damaged product?

We take great care in packaging, but if your item arrives damaged, please contact us within 7 days. We’ll arrange a replacement or refund.

10. Can I return or exchange a product?

We want you to love your purchase! If you’re not completely satisfied, contact us within 14 days. Returns and exchanges are subject to our return policy.

Please note that gift certificates are non-refundable.

11. How do I store my products?

To maintain freshness, store products in a cool, dry place away from direct sunlight. Ensure caps and lids are tightly closed after each use.

12. Can I use multiple products together?

Absolutely! Our products are designed to complement each other.

For example:

13. Do you offer gift sets?

Yes, we have beautifully packaged gift sets perfect for any occasion.

Choose from our curated collections featuring our most-loved products.

14. How can I contact you for more information?

If you have any other questions or need more information, feel free to reach out to us through our contact page or email us directly at chantel@magelysium.co.nz.

We're here to help!